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      FAQs

      What make Ashdown different from other care companies?

      We aren’t looking to be a large national company. We are family run and the directors get to know you on a personal level. We have both children’s services and adult services meaning we can facilitate smooth transitions and accommodation for life with familiar people who our service users know and trust. We specialise in challenging behaviour, and we went on the first ever university accredited Positive behaviour support course in the northeast. Our management team has over 130 years of experience in the care industry.

      How do you keep service users safe?

      We have comprehensive risk assessments in place to identify hazards and risks. Our staff also undertake a full induction and complete a vast array of training courses before supporting someone. We have digital care systems in place which means that automatic alerts go directly to senior management. We keep care plans live and dynamic and ensure that they are updated frequently to outline changes in needs or desires. We also utilize assistive technology to keep people safe.

      Can Ashdown source bespoke properties to live in if there are no vacancies?

      Yes, we have partnerships with a number of different investors and work alongside registered social landlords, meaning we can source and secure fantastic bespoke housing. Find out more here.

      How to you promote independence?

      We utilise something the four key steps from the active support model outlined below.

      • Every moment has potential: Utilising the activities that need to be done (such as housework, shopping, work, or gardening) and those that are available to do (such as visiting friends or relatives, playing sport or adult education) to support people to be engaged throughout the day.
      • Little and often: Breaking activities and relationships down into a series of steps and identifying those parts the person can do for themselves, those they can do with help and those they need done for them. This enables people to be involved in ways that work for them, perhaps in small parts or over some time.
      • Graded assistance: Providing the right amount and type of support at the right time – too much and the person will be ‘over-supported’ and hindered in their independence; too little and they will fail.
      • Maximising choice and control: Looking for opportunities for the person to express their preferences when it comes to relationships and activities. Just as crucially, such expression must be listened to and acted upon in order to give the person as much control as possible.

      Do you involve the person and their families when developing plans?

      We have a full transitional plan which includes going out to meet the service user and their families. A needs assessment and the support plans are then completed collaboratively, and it reflect the person being supported needs wants and goals. Regular communication keeps the family and loved ones up-to-date, as well as scheduling frequent meetings and obtaining feedback from questionnaires.

      How do I know if I or my loved one is eligible to be supported by the company?

      If you or a loved one have a diagnosis of a learning disability, autism or display behaviours that challenge and require 24 hours support, then you could be eligible to be supported by Ashdown care.

      How do I apply for support or for a job with the company?

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