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The home caters for ambulant individuals, does not receive any therapeutic interventions and is unable to offer nursing care. All bedrooms are single and exceed size requirements as laid down by the Care Standards Act, meaning the we provide one of the highest standards of learning disabilities care in Gateshead.
The house has a small garden to the front, with driveway and garage. At the back off the house there is a patio area with railing separating patio area from the garden with a handrail to the 3 steps leading down to the garden.
The home is well located for local shops, post office etc. Also there are various bus routes within a short walking distance from the home. Service users have the opportunity if they so wish to entertain visitors/guests in their own privacy, either in the lounge or their own bedroom.
South Hill Home Staff
The Registered Manager has completed Registered Managers Award 2005 and the equivalent level in care The manager has worked for Ashdown Care for individuals with learning disabilities since 1995, ensuring the highest level of learning disabilities care in Gateshead.
I would say that the management and staff are completely approachable and sympathetic with a positive 'can do' behaviour towards any and all problems that have been encountered in our case
"It was found that staff were extremely skilled, knowledgeable and effective. The registered manager was an extremely visible leader who demonstrably created a warm, supportive and non-judgemental environment in which people had clearly thrived. People’s quality of life was demonstrably improved by the service operated at the home. It was clear that the changes in behaviour were attributable to the care being offered."
“My daughter Gillian lives at Eastbourne, and after living in different places this is the only one she has settled in and is really happy, which I think is down to the fantastic job the staff do. Gillian is well cared for and I think she is a little spoiled. Every time I visit, Gillian is always happy and the rest of the lads are happy too, like one big happy family. We are always made welcome by the staff, offering us cups of tea and biscuits and taking the time to sit and talk to us. Eastbourne is a very homely place and we are always invited to all the activities that take place. I couldn't ask for a better place for Gillian to live.”
The opinion of Ravenscroft has been well discussed and I wanted you to know that the atmosphere of the home is lovely, comfortable, friendly and welcoming. It is recognised that this is a place of work but that it does not appear so, it feels like home. We have been touched by the genuine bereavement staff felt for the loss of both service users and you should be recommended as an example of what care is.
“I am really impressed with how the staff team have managed over the last year. It's made my day to see how well ML is doing and I really don’t think I could have found a better home for her.”
“The atmosphere of the home is lovely, comfortable, friendly and welcoming, it feels like home. You should be recommended as an example of what care is.”
“Ravenscroft is a beautiful bungalow, staff are friendly and there is always a welcome for everyone. There is plenty of entertainment with trips to the Zoo, the seaside, the park, theatre and pantomimes. I would recommend Ravenscroft to anyone, look around and see all the happy contented faces, and that is all the recommendations you need.”
“I am really impressed at how many activities are incorporated in RH’s support plan. You have a good balance of social and productive opportunities and there are not many places I visit that have paid such attention to detail.”
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