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It can provide care and support for six gentlemen and one lady with learning disabilities. The service users are between 35 and 57 years of age.
The home caters for ambulant individuals, does not receive any therapeutic interventions and at this time, is unable to offer nursing care. All bedrooms are single with 6 of the rooms exceeding size requirements as laid down by the Care Standards Act and one falling slightly short. The property has been extensively converted to provide the best possible care for people with learning disabilities in Gateshead.
Two bedrooms have en-suite facilities. The home has a garden at the front and yard space at the rear. The Home is situated near many local facilities including doctors’ surgeries, dental practices, shops, churches and pubs. The Home is a short walking distance from the local leisure facilities and the metro interchange is approximately one mile away. Bus services are within easy reach of the Home.
Service users have the opportunity if they so wish to entertain visitors/guests in their own privacy, either in the lounge or their own bedroom.
Eastbourne Home Staff
The Registered Provider’s have a First Level Registered Nursing qualification Part 14 of the Professional Register and have provided residential care for individuals with learning disabilities since 1992.
The Proprietor has a Certificate in Education and a Diploma in Management qualification.
The Manager has NVQ Level 4 in care and a Registered Managers Award.
“Ravenscroft is a beautiful bungalow, staff are friendly and there is always a welcome for everyone. There is plenty of entertainment with trips to the Zoo, the seaside, the park, theatre and pantomimes. I would recommend Ravenscroft to anyone, look around and see all the happy contented faces, and that is all the recommendations you need.”
The opinion of Ravenscroft has been well discussed and I wanted you to know that the atmosphere of the home is lovely, comfortable, friendly and welcoming. It is recognised that this is a place of work but that it does not appear so, it feels like home. We have been touched by the genuine bereavement staff felt for the loss of both service users and you should be recommended as an example of what care is.
“I am really impressed with how the staff team have managed over the last year. It's made my day to see how well ML is doing and I really don’t think I could have found a better home for her.”
“My daughter Gillian lives at Eastbourne, and after living in different places this is the only one she has settled in and is really happy, which I think is down to the fantastic job the staff do. Gillian is well cared for and I think she is a little spoiled. Every time I visit, Gillian is always happy and the rest of the lads are happy too, like one big happy family. We are always made welcome by the staff, offering us cups of tea and biscuits and taking the time to sit and talk to us. Eastbourne is a very homely place and we are always invited to all the activities that take place. I couldn't ask for a better place for Gillian to live.”
“I am really impressed at how many activities are incorporated in RH’s support plan. You have a good balance of social and productive opportunities and there are not many places I visit that have paid such attention to detail.”
“The atmosphere of the home is lovely, comfortable, friendly and welcoming, it feels like home. You should be recommended as an example of what care is.”
"It was found that staff were extremely skilled, knowledgeable and effective. The registered manager was an extremely visible leader who demonstrably created a warm, supportive and non-judgemental environment in which people had clearly thrived. People’s quality of life was demonstrably improved by the service operated at the home. It was clear that the changes in behaviour were attributable to the care being offered."
I would say that the management and staff are completely approachable and sympathetic with a positive 'can do' behaviour towards any and all problems that have been encountered in our case
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